Refund Cancellation

Refund and Cancellation Policy

Last Updated: 25-02-2025

At Eschoolerp.net, we strive to provide high-quality services and ensure customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed. By using our services, you agree to the terms of this policy.

1. Subscription Cancellation

a. Monthly/Annual Subscriptions

If you have subscribed to a monthly or annual plan, you may cancel your subscription at any time. Cancellations will take effect at the end of the current billing cycle, and you will not be charged for the next cycle. To cancel your subscription, please follow these steps:

  1. Log in to your account on Eschoolerp.net or the respective app.

  2. Navigate to the Subscription or Billing section.

  3. Follow the prompts to cancel your subscription.

b. Trial Periods

If you are on a free trial, you may cancel your subscription before the trial period ends to avoid being charged. If you do not cancel, your subscription will automatically convert to a paid plan at the end of the trial period.

2. Refund Policy

a. Eligibility for Refunds

Refunds are provided under the following circumstances:

  • Technical Issues: If you are unable to access or use our services due to technical issues on our end that we are unable to resolve within a reasonable time.

  • Duplicate Charges: If you have been charged multiple times for the same service due to a system error.

  • Cancellation During Cooling-Off Period: If you cancel your subscription within [Insert Number] days of purchase (cooling-off period), you may be eligible for a full refund.

b. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • If you change your mind after purchasing a subscription.

  • If you fail to cancel your subscription before the next billing cycle.

  • If the issue is caused by user error, such as incorrect login credentials or device compatibility issues.

3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at [Insert Contact Email] within [Insert Number] days of the issue occurring.

  2. Provide the following details:

    • Your name and contact information.

    • A description of the issue.

    • Proof of purchase (e.g., transaction ID or invoice).

We will review your request and respond within [Insert Number] business days. If your refund is approved, it will be processed within [Insert Number] business days, and the refund amount will be credited to your original payment method.

4. Changes to This Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after the changes take effect constitutes your acceptance of the revised policy.

5. Contact Us

If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:

Email: support@eschoolerp.net
Phone: +13463275069

This policy is a general template and may need to be customized further based on your specific business practices and legal requirements. Let me know if you need additional assistance!